Term & Conditions
This website is operated by Asian Food Pantry (AFP). Throughout the site, the terms “we”, “us” and “our” refer to Asian Food Pantry. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available elsewhere on the site. Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, or access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
You confirm that you are over the age of 18 years and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, malicious software or any code of a destructive nature.
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. You should make your own independent decision regarding them. You should strongly consider seeking advice from your own adviser. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
PRICES AND SERVICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Some products are photographed with additional props. Unless something is listed in the product description, it is not included. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
In the unlikely event that an individual item is unavailable we will contact you to arrange a substitute product with a similar item of equal or greater value or provide a refund for the value. If you do not want us to do this please state this in the comments section during checkout.
Delivery charge for Sydney metro is $7.95 per parcel, restricted to 25 kgs. If your order exceeds this weight, there may be an extra charge which we will discuss with you. Please consider splitting your purchase into two or more separate orders, inorder to work around the weight restrictions. All delivery charges and estimated time of delivery outside Sydney metro region can be referred to in our delivery information. Please note there is no delivery after hours, weekend and public holidays. All orders placed on weekends or public holidays are dispatched the next business day. Please refer to our delivery terms.
Phone orders made are the customer responsibility and we do our best to understand your requirements, although information given to our customer service team is confirmed. It is the your responsibility to verify information given, we are not liable for changes after transaction has been made.
Via website, please check your order carefully. Incorrect information can lead to your order being delayed or if your goods are returned and needs to be redelivered, it will incur additional delivery fees.
WRONG ADDRESS & UNDELIVERABLE ADDRESS
Occasionally your parcel will be returned to us for one of the following reasons: (1) a calling card was left but there was no response from the recipient to arrange re-delivery, or (2) The recipient is not known at that address or has moved, or (3) Recipient’s address details are incorrect or insufficient. In this case, we will inform you via email within three working days of the parcel being returned to us. Please reply to the email for re-delivery arrangements as we will not responsible for anything if we don’t receive any reply after a week of email notification being sent. Re-delivery fee will be applied to facilitate the delivery of the parcel to the same or an alternative address. We are not responsible if you have provided a wrong address or if the order is not returned to us.
Please let us know if your delivery does not arrive within 15 days. Asian Food Pantry conscientiously work towards the best possible delivery service to our customers. We have chosen to align ourselves with excellent delivery partners, however occasions may arise where, despite their best efforts, goods are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your goods.