All products you buy in store or online, with the exception of Gift Cards, are covered by the Asian Food Pantry’s (AFP) Returns Policy.
With Proof of Purchase
If the product you buy from the Asian Food Pantry Online Store is faulty or if you are not satisfied with it, then we will cheerfully refund the purchase price, exchange or repair the product.
For some high value items, AFP reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. For products that cannot be assessed, we will arrange for the product to be sent to the manufacturer for assessment.
To make a claim under our Returns Policy, you must return the item to our address. Any cost incurred by you in sending / bringing the item to our service desk will be borne by you.
If you have changed your mind
In addition to claims for faulty or defective products, we will cheerfully refund the purchase price where you have simply changed your mind and you return the product to us unopened, in its original packaging and with clear proof of purchase.
Without Proof of Purchase
Products with a purchase price of less than $15 will be either exchanged, refunded in cash or reimbursed in the original payment method.
If you do not have proof of purchase and you wish to return a faulty or defective product with a purchase price of $15 or more, we will, at our option, provide you with a Returns Card or credit to the value of the purchase price, which you can use within 6 months from the date of issue or we may reimburse you the purchase price in the original payment method.
Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.
If your product cannot be easily returned to us because of the nature of the fault, the size of the product or because it is affixed to your premises, please contact us and we will arrange for the product to be assessed and a suitable remedy provided.