0466 028 878dsadsa [email protected]

FAQ

Why should I order from Asian Food Pantry?
Everyone is busy, time is the most precious resource we have. At Asian Food Pantry, you can shop from the comfort of your own home – we are an Online Asian Supermarket so need to drive and find parking, no queues, no loading and unloading your car. We have the most competitive prices of Asian Food Pantry online in Australia. You will always get the best deal at Asian Food Pantry.

What are the delivery timing and charges?
Our delivery time is around 3 to 5 days. Our delivery options are very affordable – with free delivery options.

Why are prices so competitive with Asian Food Pantry?
We have a strong relationship with our suppliers and manufacturers. We are constantly striving to get our costs and prices lower so that we can pass the savings on to our customers.

What happens if I am not happy with any of the products in my delivery?
Shopping with Asian Food Pantry comes with our Quality Guarantee. If you are not satisfied with the quality of the products we deliver for any reason, we will more than happily refund the value of the product. To request a refund, please contact our customer service team [email protected] within 24 hours of delivery.

What if products are out of stock?
Items may at times be out of stock or temporarily unavailable. You have the option to allow substitutions for each item. If you have allowed substitutions, we will endeavour to replace the out of stock item with a similar item. We will try to choose the closest possible item based on the product, size and price. Substituted items and any changes in price will show on your final invoice which will be emailed to you when your order has been picked. If you do not want substitutions for any items, please deselect “Allow substitutions” in your cart.

What if I’m not home during the scheduled delivery time?
When placing your order, you have the option at checkout to choose to give us authority to leave your delivery unattended, as well as provide delivery instructions to your driver. If you have not given us authority to leave, and you are no longer able to be at home to receive your delivery, please email us at [email protected] and provide us with authority to leave your order. Please include your order number. If we do not have authority to leave and you are not home to receive your delivery, we will try to contact you on the phone number provided for authority to leave. If we cannot contact you, your order will be returned, and a fee of $20 plus the charges for any perishable products in your order will be applied.

Is there a minimum spend to place an order?
No. You can purchase one single item or as many as you like.

How do I pay for my order?
We accept Visa and Mastercard

What is pre-authorisation?
In certain circumstances, the final order amount after we pick the order may be different to the amount at the time of order. This may be due to products being unavailable or substituted products with different prices. We use pre-authorisation which allows us to temporarily hold the estimated order value as a pending transaction. Once the order is picked and finalised by our team members, the final updated payment will be processed.

Do you sell bulk quantities or wholesale quantities?
Yes we do. We have a Bulk category on our website which is catered for restaurants, cafes or larger households. If you have an unlisted item which you’d like to purchase in bulk on a regular basis, please send an email to [email protected] and we will cater to your specific needs.

What if I’m not ready to buy yet? What happens to the items in my cart?
Once you log back into your account, the items will remain in your cart unless you remove them.

Can I cancel or amend my order?
If you would like to cancel or amend your order please send an email to [email protected] If your order is cancelled or amended within 24 hours of delivery you may be subject to a $20 cancellation fee.

Where can I direct my requests, feedback and queries?
If you have any feedback or ideas, or if you have any queries please email us at [email protected]

Do you deliver to my area / postcode?
We currently deliver all across Sydney – please email us at [email protected] to confirm if we deliver to your area.

You don’t deliver to my area yet, will you start doing so?
We are looking to expand our service area. Please shoot an email to [email protected] with your postcode suggestion and we will do our best to open our service to your area.

Can I pick up my order or do you offer click and collect?
No. If there is demand for click and collect in the future, we might do it. Please email to [email protected] for any queries.